Privacy Policy
1. Who we are
Arcsyntra Ltd is a company registered in England and Wales.
Registered office: 66 Paul Street, London, England EC2A 4NA.
Company number: 17071409.
Website: https://www.arcsyntra.com.
Email: hello@arcsyntra.com.
For data protection purposes, Arcsyntra Ltd is the data controller.
2. What personal data we collect
Professional contact details such as name, email, company, role, message content, and communication history.
Limited technical information such as IP address, browser type, pages visited, and device information where applicable.
We do not intentionally collect sensitive personal data through the website.
3. How we collect data
Contact forms, email communication, professional interactions, and website cookies or analytics where enabled.
4. How we use personal data
Responding to enquiries, managing prospective client relationships, providing information about our services, improving website performance, maintaining business records, and protecting the website.
5. Lawful basis
Legitimate interests, consent where required, contractual necessity where relevant, and legal obligation where applicable.
6. Third-party processors
We may use website hosting providers, email delivery and form processing providers such as Resend where configured, cookie consent provider CookieYes, and analytics providers if enabled.
Processors are engaged only where necessary and subject to appropriate contractual and organisational safeguards.
7. Data sharing
We do not sell personal data. We may share limited information with service providers who assist our operations, professional advisers, and legal or regulatory authorities where required.
8. International transfers
Where data is processed outside the UK or EEA, we will use appropriate safeguards such as adequacy decisions or standard contractual clauses, as applicable.
9. Retention
Enquiry data is retained only as long as necessary, typically up to 24 months unless a business relationship or legal obligation requires longer retention.
10. Your rights
Depending on applicable law, you may have rights including access, correction, erasure, restriction of processing, objection, data portability, and the right to withdraw consent where processing is consent-based.
To exercise your rights, contact hello@arcsyntra.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
11. Security
We implement reasonable technical and organisational measures designed to protect personal data.
12. Cookies
For information about cookies, see our Cookie Policy and the CookieYes consent banner where available.
13. Updates
We may update this policy from time to time. The “Last updated” date at the top of this page will be revised when material changes are made.
14. Contact
Arcsyntra Ltd, hello@arcsyntra.com.